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Dispatcher, Support Services
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-89770811

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Vanderbilt University Medical Center

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  Job posted:   Thu May 17, 2018
  Distance to work:   ? miles
  1 Views, 0 Applications  
Dispatcher, Support Services
**Discover Vanderbilt University Medical Center:**

Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded and your abilities challenged. It is a place where your diversity -- of culture, thinking, learning and leading -- is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. **Vanderbilt's** mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Click Here To View The VUMC Promise of Discovery

**Department/Unit Summary**

As the Perioperative Support Services Department at Vanderbilt Medical Center, we are dedicated to maintaining a healthy and clean environment for our patients and family members. We have a very diverse department with team members who engage the environment of Vanderbilt. We sustain a high standard of support for our clinical staff as well as our patients. The Perioperative Support Services Team is responsible for ensuring that the hospital environment is patient ready and our safety standards are in position, our team is full of employees who are always willing to help!

Our team consists of three units under the Leadership of a Certified healthcare Environmental Services trained Perioperative Support Services team., Our intent is to support the clinical staff in every aspect of ensuring that our patient has a 100% of the time great Patient experience.

**Your Role** :

+ Calls out the needs of the clinical staff

+ Makes sure our team members meet the needs of the OR

+ Keep records of turnovers

+ Keep records of items that are retrieved for the rooms

+ Communicates to the Charge Nurse for additional needs

+ Communicates to the Leadership

+ Help with rounding on frontline

+ Will work as PST/ORTA/Transporter during high volume times

**JOB SUMMARY** **:** .

The dispatcher will take calls and dispatch requests to the environmental services and other support service departments as assigned. Must have ability to enter information quickly and accurately into a computer system, strong communication skills, a clear and well-modulated voice, consistent customer service skills and professional presence.


+ Ability to multi-task or perform simultaneous tasks

+ Type while listening and speaking on the telephone. Exhibit excellent telephone etiquette and listening skills.

+ Receive telephone requests and transmit alpha pages in rapid succession. Display good communication skills. Maintain professionalism at all times.

+ Notify supervisor or managers of potential situations and unreasonable response times. Ensure compliance with policies and procedures for departmental operations.

+ Demonstrate personal computer literacy and basic knowledge of Microsoft office.

+ Direct the activity of the EVS and transporters, ensuring timely completion of tasks; follow-up on issues related to service and operations.

+ Continuously monitors response times and. alerts supervisor if response time are longer than departmental standards.

+ Possess working knowledge of modern office practices and procedures

+ Work independently with computers, various software programs, 3-line digital phone systems, alpha numeric paging systems

+ Remain calm and effective under heavy work load and emergency situations.

+ Provide excellent customer service, including issue resolution or de-escalation of crisis / issues.

+ Comply with confidentiality of protected patient information and of hospital business information.

+ Maintain a safe, healthy, orderly and pleasant work environment; ensure dispatch equipment is in good, clean working condition.

+ Ensure proper operation of hardware, software programs, page and phone handling systems; is able to troubleshoot and work with Information Systems.

+ Manage incoming and outgoing communications related to support services

+ Answer incoming calls, faxes, orders and emails for service

+ Process outbound work assignments via computer software program

+ Document and file transactions, issues and customer comments as defined

+ Utilize effective dispatching logic to prioritize tasks, and dispatch assignments to the appropriate personnel in order of availability.

+ Contribute proactively to dynamic hospital environment

+ As assigned learn skills related to similar functions in the hospital to provide cross coverage for teammates

+ Actively engage in process improvement and quality projects. Identify problems, conduct research, resolve or make recommendations to supervisor.

**Position Qualifications**


+ High School Diploma or GED (or equivalent experience) and 2 years' experience. **_Preferred:_**

+ Great Customer Service


+ 9:00 AM - 4:30 Monday - Friday - Rotating Holidays

**VUMC Recent Accomplishments**

Because we are committed to providing the best in patient care, education and research, we are proud of our recent accomplishments:

+ **US News & World Report:** #1 Hospital in Tennessee, #1 Health Care Provider in Nashville, #1 Audiology ( **Bill Wilkerson Center** at ), 12 adult and 10 pediatric clinical specialties ranked among the nation's best, #15 Education and Training

+ **Truven Health Analytics:** among the top 50 cardiovascular hospitals in the U.S.

+ **Becker's Hospital Review:** one of the "100 Greatest Hospitals in America"

+ **The Leapfrog Group:** grade "A" in Hospital Safety Score

+ **National Institutes of Health:** among the top 10 grant awardees for medical research in the US

+ **Magnet Recognition Program:** Vanderbilt nurses are the only group honored in Tennessee

+ **Nashville Business Journal:** Middle Tennessee's healthiest employer

+ **American Hospital Association:** among the 100 "Most Wired" medical systems in the US **Download the Vanderbilt University Medical Center Facts 2016-2017** at to learn more about our services and facilities.


High School Diploma or GED (or equivalent experience) and 2 years experience

**Licensure, Certification, and/or Registration (LCR):**

**Physical Requirements/Strengths needed & Physical Demands:**


+ Occasional: Sitting: Remaining in seated position

+ Occasional: Standing: Remaining on one's feet without moving.

+ Occasional: Walking: Moving about on foot.

+ Occasional: Lifting under 35 lbs: Raising and lowering objects under 35 lbs from one level to another

+ Occasional: Push/Pull: Exerting force to move objects away from or toward.

+ Occasional: Bending/Stooping: Trunk bending downward and forward by bending spine at waist requiring full use of lower extremities and back muscles

+ Occasional: Reaching below shoulders: Extending arms in any direction below shoulders.

+ Occasional: Handling: Seizing, holding, grasping, turning or otherwise working with hand or hands.


+ Occasional: Vision: Clarity of near vision at 20 inches or less and far vision at 20 feet or more with depth perception, peripheral vision, color vision.

+ Frequent: Noise: May include exposure to occupational noise levels which equal or exceed an 8-hr time-weighted average of 85 decibels, requiring enrollment in VUMC's Hearing Conservation Program which includes training, use of hearing protection, and periodic audiometry.

+ Continuous: Communication: Expressing or exchanging written/verbal/electronic information.

**Environmental Conditions**

**Job** _Administrative and Clerical Support_

**Organization:** _Main OR Tech Support 30 200355_

**Title:** _Dispatcher, Support Services_

**Location:** _TN-Nashville-Vanderbilt Hospital (VUH)_

**Requisition ID:** _1803689_

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